Eurogrand Casino

Have you ever talked to a wall ? This is you get with their customer support. I claimed a 10 pound no deposit bonus trough a promotion page that was never credited. Got in touch with customer support straight away who send to their relevant team. 12 days later there is no update and CS says they are still looking at it ! Way to go...

Payment lasts 4 days. But after 4 days they really payout. Maybe the best playtech casino.

Only playable with downloaded software. They offer a reasonable welcome bonus but after that only few bonus offers.

UPDATE:
Ever since my local ISP got blocked from accessing most casinos since 2 years ago, I could no longer play at Eurogrand casino, along with a few others of their sisters casinos. Recently, I received a promotional offer in my mailbox, not from the casino but from an affiliate, and I decided to see if I could get access to the casino again. I was really surprised when the website came up on screen and I could sign in as well. Everything was working normally, with no apparent blockage in place. I then downloaded the software and downloaded my favourite games too, in preparation for resuming play very soon.
Eurogrand belongs in William Hill Gibraltar (WHG) group of casinos, and I do have accounts at a few of their casinos. Eurogrand has now been downloaded and I'm going to try and get access to my other accounts too. Hopefully, all will allow access and play once again, after a long 2-years break.

In my opinion the best playtech games video slots casino site.

Very big is only welcome bonus.
For real good gameplay You need to install software version and every game to be downloaded to get better effect.

Gold and Black "interior" of the casino EuroGrand, waiting for this choice Playtech games, some even available for demo game (free online). At first glance, it seems to me as if the smaller selection of games, but I think we are actually talking about the way in which they offered. Let's say you want to play the slot machine Iron Man, you need to click on "Slots", then the "25 + lines" and find Iron Man game between offered. So are all the games offered structured so that, depending on what kind of game you want to play at that point, you can have an easy overview of the desired category. Whether you'll like this kind of review or not, depends on you and personal preference, but I definitely prefer so than when all the games offered in one place, but I forget what I wanted to play from this tremendous offer.
The game is available in the browser and the software that can be downloaded and installed on your computer. Whichever method you choose, it is possible to play in demo mode and for real money. This does not apply to all games, so it will only be a few of the free games. This so-called, in any case, a chance to meet with Playtech casino a little better, before you start playing for your money. Transparency games, along with the offer, is slightly better version when download and install. The game itself is more stable in the software, because they are less able to let the game freezes up, as you would in a browser. I use the download version of the casino because much more stable than the aforementioned instant play, but it does not matter whether you downlaod casino or play in the browser as long as luck is on your side.
EuroGrand Casino is also available in a version for smartphones. There is no application, but it is possible to go directly to the site intended for the mobile phone. Website nice work if you use an iPhone, socks sometimes the Android system, and absolutely can not be used if you have a Windows phone. At least such a situation as I write this review. If all things considered, the EuroGrand Casino is waiting for a colorful experience - selected Playtech games (most available in the free version in order to exercise), good or bad version of the casino for mobile (depending on the phone you use), central support but with fantastic bonuses low wagering requirements. I definitely recommend that you try this casino. Rating for this great casino - 10/10.

Been a customer with this casino for over 5 years. Played through over a million yet can't receive decent customer service support. Customer service is non-existent.

Withdrawal times are long and customer service is nonexistent.

I signed up with Eurogrand after seeing them advertised in a Youtube video created by an advantage player. I'm not sure how I stumbled upon it, it's certainly not the type of video I seek out usually but it claimed that EuroGrand was affiliated with William Hill and offered some of the most generous bonuses I would find anywhere, so I decided to check it out.
The bit about being affiliated with William Hill is certainly true, that's who owns the casino - but then again they also own Joyland Casino which was disgraced a long time ago and still receives a lot of negative attention from players on the internet today, so I don't think that's enough to recommend any casino on it's own.
As for the bonuses well as others have said the headline figure at this casino for their initial 300% welcome bonus is indeed just 12x - what I didn't pick up on at the time is its 12x the deposit plus bonus, which isn't a huge deal on a 300% match but it's still relevant as it represents a 25% increase. I can't argue about the fact it's pretty much as generous as bonuses get these days, and the player who mentions in his review that BGO are even more generous with a 4x wager requirement clearly didn't take the bonus as that only applies to bingo - slots have a contribution percentage of just 10% making the WR effectively ten times that.

So it might well be worth signing up at this casino for the sake of the welcome bonus, but the one time I needed to contact support I had to wait a LONG time to get a response, and when I did the agent was nothing short of rude to me. Withdrawals are even worse, staying in a pending state for many days especially if you make your request towards the end of the week. Even players who like to use e-wallets can expect to wait up to a week and that's provided they stay strong enough not to request a reversal!
Not the worst casino around, but I doubt I'll be going back anytime soon. Worth a try one day just for the bonus offer though!

Eurogrand casino is a place with Playtech software, and I can say that I played at this casino couple of times, and I am pretty happy with what I saw in this casino. With almost everything, because some things like withdrawals are generally not very good.
I always use download Playtech casino, because it is just terrible in instant play. At least it was for me when I tried last time - slow spins, lags, long loading, not all games available and working. No, no, no, I'd better download casino on my computed and will not have any headache with anything.
Customer support at Eurogrand casino is good, and I talked with them couple of times. From everything I can say that I am just happy with them, and I never had any bad experience. They always polite, friendly, and what is the most important thing - they are always fast.
Bonuses and promotions at Eurogrand casino can be better of course, because usually their reload bonuses are just too low. For example I remembered their last offer - make a deposit of at least 20$ and get 35% reload bonus. And this is just too poor for Playtech casino, I have offers which much more better, for example at Omni or Fly casino it is mush more easier to find better bonus, almost every day, so I did not know why they even bother about it.
And the last and the most pity experience with this casino from me. It is withdrawals. I had two or three withdrawals from this casino, and it took unbelievable long to get paid from Eurogrand casino. I was told by their customer support team that withdrawals took more than 4 days, because they have pending period for all withdrawals. So generally if you withdraw on ewallet you can wait your money within 5 or more days. It is absolutely crazy and did not allow me to play often in this casino.
I rate this casino with 6 stars.

Withdrawals are too slow. 4 days as pending period is very bad practice.

First of all it is worth of sign up and deposit because a good first deposit bonus. It is only 12 times wager it looks even hard to believe, but I play there from few years and had no problems at all.
I must confirm that blackjack here is mad and try to avoid it, maybe is rigged maybe not but you know I lost few deposits so far and I felt cheated, I play at other casinos so I feel the difference. They always are giving very nice free spins but long time ago it was pure cash with out restrictions.
Now Free Spins you can get are worth simply in which game you play, the most recommended by me and by stake involved are the Sunset Beach (0.80$ for free spin), Blade 50 lines(0.50$ per spin), if you get 10 free spins you have 50-80 cents X 10-20 free spins, it is how much they are value. These free spins are random up to 1-2 times per month you don't need to deposit to get this. In flash version there is 200+ games to play. Many languages to choose from. Marvel jackpot is the best if you like to play for the jackpot and is split to 4 categories.
Live chat is very poor and slow, better to send an email then wait for chat with the response of the operator. It is all the same as *WH group. Bonuses are the most reason to play there.

In the flash version of the casino there is only Playtech software. In modern days it is not a standard which I recommend. Personally I don't like so much Playtech.
They are run and full operated by William Hill Group.

I know about EuroGrand Casino for a long time ago, but what was odd for me not having account there and they are probably one of the oldest casinos on line. Seeing the fact that they are a part of the William Hill Casinos, that more enough to get a conclusion they are best and safe to play.
I was searching and I found 5 euros free chip from this casino. Needed to download or use their link and insert the code for 5 free euros. I downloaded the casino, right after I contacted the live support, which they confirmed that I will get the bonus, the only thing is to go to the bonus section and apply the code. So yes I got the bonus right away no problems at all.
With 5 euros, well it’s a tiny bonus, but since I have wagered free bonuses with the same amount of free chip, so wanted to try even here. I do like Playtech games a lot and specially that even, with only minimum deposit you can win some of the Jackpot games, well maybe someday, still hoping so. So my first choice was Easter Surprise slot, but very quickly I finished with my free bonus.
So just because I wanted to play, the same day I was offered 100% bonus with great wagering requirements of only 12 x the bonus and the minimum was 10 euros to trigger that bonus, I was more than interested so I could grab that bonus and play... Well that's a fabulous bonus which maybe few casinos can offer.
So my first deposit here was 25 euros and got the bonus straight away. With 50 euros I wanted to try some of the Marvelous game, so that way I choose to play Fantastic Four 50 liner slot. Having 50 euros to play I decided that play with 1 euro per bet, so was hoping to trigger something. Well I guess this Marvelous Jackpot games are not for me, or I should play with a lower bet.
At first my balance was going up and down, then only down the hill when I reached only 12 euros on my account, I did played some other slots, like Fortune Hill slot, but even this game was empty. Even so I lost my deposit here, I still had fun and I liked this casino. I made few deposits more, but so far no such luck here, well maybe someday.

Eurogrand casino it is online casino from William Hill group of casinos, and I am enjoyed my gambling at this group all the time. I played heavily at this brands probably a year or so, and I never have any single problem. Of course was small things like bonus not credited, but nothing serious.
Eurogrand casino using Playtech software. You can play at website, or can download Playtech soft on your desktop, no any big difference, so choose what you like more. My PC is a bit old, and for me is better to play at software.
Customer support at Eurogrand casino is great. Verification of my account take for them only 3 hours, it is probably one of the fastest verification I ever had at Playtech casino. Live chat is always online, and their agents are great.
Promotions and bonuses are similar to other casinos in group. In past they usually give free cash bonuses, but now instead they give freespins, I am not made deposit for couple of years, but they still send me freespins sometimes, I am even withdraw once from it. Reload bonuses not big and not very often, this is also true.
Withdrawals are held pending for 4 days, but then processed within just few hours, once I counted when 4 days end, and I saw that I get paid within 20 minutes after my pending was end.
Overall it is great Playtech casino, but that 4 days waiting for money is crazy. Not needed rules, and I do not know why Eurogrand casino and others still not remove it. Bonuses and promotions not very often, but good. They also one of not many Playtech casinos who offer cashback on deposits (also not very often). Overall it is good and safe place. If you want to try new Playtech casino and never signed up at Eurogrand - it can be good experience for you.

There is 4 days pending for all withdrawals. Reload bonuses can be bigger and more frequent.

Euro Grand is one of the grand casinos that has long been installed on my computer as a desktop casino client, and the way things are for a long time will remain so. I can safely say that in my opinion are one of the best bonuses on the net and it is $ 1000 + 25 free spins. This is a sign that the company wants new players, and the expansion of its market in as many countries. As far as my country does not have some restrictions and got assurances that it will remain so.
As far as my experience with the bonus I lost all the money from the accounts and I was just a step away from the fulfillment of wager requirements. In fact, it was still about only € 80 to the finish line when I'm on Avengers slot lost everything I had, not sorry any moments because the diverse Playtech offers more than a good call to the future again grapple with similar promotions. During the game the Avengers slot at low stakes at one point I got three times in a row by four wild symbols on the reels and for 2 minutes won around € 130.
Of course later it was all gone into oblivion even faster when I lifted my role at € 5 per spin. Two weeks ago, I made a small deposit of € 25 and I played the legendary Mummy slot and I was not too happy, so I decided to try another brand new game in my world and this is Esmeralda slot. Later I will in the "games comment" section to write my experience about this game in detail so that I would now stay focused on the overall impression of the game at Euro Grand Casino.
After the two games was down some € 12, so I'm with the rest of the money played Halloween Fortune Slot and on it I had more luck so I went with € 52 on account of the contributions of € 2 per spin. In essence, tested a lot of games mainly video slots with 25+ lines, however I can say that the classic slots have a pretty high percentage gains at least in my experience. About the customer support will not waste words or about the speed of traffic about money in and money out on the casino.

I like Playtech games so I decided to join this casino and to try my luck, maybe I will manage to win something! They have a list of restricted countries that aren’t allowed to play at this casino and I was afraid that my country will be on that list too but I had luck to see that it isn’t! I created my account, I saw that they have a 100% welcome bonus and I decided to take advantage of this bonus. I made a 20 euro deposit via Skrill, I received another 20 bonus and I was impressed by the low wagering requirements, only 25 x deposit + bonus. I opened The Mummy slot because I played it a couple of days ago at another casino and managed to make some money! But it was a bad start because didn’t paid well as I was expecting and my brother told me that is better to play Gladiator because I have more chances to complete the wagering requirements!
So I changed the slot and I played Gladiator on the minimum bet, I triggered the free spins feature 10 minutes later and I won 12 euro!
I lost the money because the game stopped to pay, I don’t know what happened because I was very close to complete the requirements. Anyway, I wasn’t so upset because I had fun, I like this casino and I will come back to play and maybe I will have more luck!
I will give 8 for the Playtech games because they should add other games too, like NetEnt or Microgaming!
The welcome bonus is very good, decent requirements and a good amount so I will give another 8!

The only bad thing is that the support team isn’t so good, I mean you have to wait a lot of time for a chat operator to respond so I will give only a 6!

Eurogrand Casino is another member of the WHG group of casinos. This is probably the biggest group of casinos when it comes to casinos run by Playtech software. There are certain differences between the WHG casinos. For example in this casino and 7 Regal casino the minimum deposit is 10 euros. In the rest of the casinos from the WHG group the minimum deposit is 20 euros. Because I am not a high roller and I like Playtech slot games I play most often in these two casinos. The bonus offer is good. But most of the bonuses the casino will offer you are not cashable. Because this is the case with most Playtech casinos it’s not a great setback. The wagering requirements are 12 x bonus. There are small chances that you will find a bonus with smaller wagering requirements.
I had 3-4 cashouts here. I am not happy with the speed of the cashout process and I think they should be faster. It takes about 5 days to get your money. The reason for that is the pending time of 96 hours not counting weekends and holidays. But at least this is a safe casino and you can be sure that you will get paid in the end without any problems. My biggest withdrawal here was around 400 euros. The rest of the withdrawals here were 100 euros. The amount for a minimum withdrawal is the same as the minimum deposit of 10 euros. I think that's fair and I really don't like casinos where the amount for a minimum withdrawal is a lot bigger that the minimum deposit

If there is one thing I don't like about Euro Grand and that goes for all the casinos from the WHG group its the bad live chat support. In most cases when you contact live chat support you have to wait 15 minutes for an operator to come online. I think that customers here deserve instant help at any time.

I'm sorry, I mistyped, nstead of 8 stars I can maximum give them 7.

Hello, dear askgamblers! Very recently I became a member of EuroGrand casino. Reason for that was the fact it's provided by my favorite gaming platform- Playtech, so I knew there will be quality table games and my jackpot favorites- Marvel games.
To be able to play there, you have to download their software or use mobile device, I chose to use the mobile version. I usually don't take bonuses while playing at Playtech casinos, so the fact that they have only two promotions- the usual 100% match bonus and refer a friend bonus, wasn't a problem for me but I think that they should improve their bonuses to get more clients.
I signed up quickly and made a 25€ deposit. I have to say that it's nice that they offer so many transaction ways,so I used skrill.
I started to play the Sopranos slot. I placed 0.25€ bets per spin but after playing it for 40 spins I just understood that it wasn't worth it, because I didn't get anything more than 2€ overall. So with 17€ I went to Everybody's jackpot, which is a 8 payline slot. I think it's nice that the possible minimum bet is 0.01€ per line, so if you have the last money, you can spend it here and who knows, win jackpot. I placed 0.40€ bets and a few times got 2 redhead symbols which gave me 1€. But I didn't experience bigger wins than that.And to add, I was happy that the slots spinned fast without problems, because usually mobile versions laggs.
After some time I played both Iron Man 2 and Iron Man 3. I placed 0.25€ bets. There were some wins of less than 2€, but this time Iron man wasn't that generous to me than other times and I played them both for over an hour and didn't got any free spins. So I raised my bets to 0.50€ per spin and after got my balance empty.
Overall I think I won't be depositing at Euro Grand again. I am a fan of playtech but I think there are better casinos than this one. And I think that the variety of games for mobile device is a bit too small.

Euro Grand Casino is a part of the VHG group of casinos. The first thing i would like to say about this group of casinos is that they are all safe casinos to play in and you will always get paid. On the other hand this isn't my favorite group of casinos and there are several reasons for that.
First Euro Grand Casino like all the casinos from this group have a very bad live chat support. To get an answer from their live chat operators you will sometimes have to wait for half anhour, in other words you have to be really patient. I just can't believe that a casino with such a good reputation in the gambling world has such a bad live chat support.
My advice if your country is in the toll free telephone list when it comes to this casino simply forget about live chat support and use this option instead. Maybe it's even better to contact them through mail. I send an email once and got an answer from them within 15 minutes which isn't so bad.
Their bonus offer looks really impressive. A few days after I joined I got an offer of 400% on my deposit. But like all the other casinos from this group all of their bonuses are sitcky. You can't cash in the bonus you can only cash in the money you win. i really think that sticky bonuses are a major fraud from the casinos. Because of principle I never accept a sticky bonus.
Overall Euro Grand Casino I believe is a safe casino but it just doesn't fit my standard because I think that a really good casino must have a very good chat support. That is why I can't recommend this casino. For the end I give this casino 6 out of 10.

I joined euro grand when i saw a promotional banner of theirs on Facebook and then i checked about this casino room and came to know that it is owned by William hills casino group . The best thing about the euro grand casino is their low wagering which is just a little 12 times of the total amount after getting the bonus and i think it is really cool and considerate of them to put up such a low wagering requirements.
I played the x men slot which is a 5 reel and 50 lines slot and lost some money their because 50 lines were proving to be a little expensive for me according to my bank roll so i switched to gladiator slot which is genuinely one of my favorite slots of all time and it is a 5 reel 25 line slot so i was ok with it. and i managed to win a big amounts with just low betting and i think something like this has never happened with me before. And within a week i managed to meet the wagering requirements and was very happy about it because their are very few casinos where you manage to do so. Hated video poker as i always do . And their live dealer was just amazing.
Their is only one problem with this casino which is the withdrawal process which took almost a week to fund in my neteller account and i think that this is a little linger than the usual time taken by casino to process a withdrawal. And i did not seem to win in table games which was something very weird because most of the times it went to the house. May be it was my bad luck but since i managed to win some money from slots i would rate them 8 out of 10.

Eurogrand casino playtech brand, which owns by william hill group of casinos, and somewhere i write that this is my favorite casino in this group. I played many times at eurogrand, and can say only good things about them.
First of all, when i joined this casino for first time, i noticed really low wagering requirements for their 400% welcome offer - only 12 x bonus. Of course bonus not withdrawable, but look at this, i make deposit 25$ and get 75$ from casino, which give me 100$ on my balance. And based on this i need to wager only 1200$, which is really low wagering, and i never see such good conditions for bonus at other casinos. Of course i was lucky with my first deposit in this casino, and probably that's why this one is my favorite casino in this group. I just played marvel slots, but most time i spent on fantastic four, because i never play this game before join at eurogrand, and i was excited with free spins on this game. I remember that i won something like 300$ on bet of 1$ and was happy, and i also was able to make wagering requirements and request withdrawal, and i think main reason of such luck is that wagering requirements was not too high, because imagine if that was in usual playtech casino and i was needed to wager 40x bonus? Of course most likely i lost my money and did not withdraw anything.
Eurogrand casino has great support, they usually thrown money on my account, which is most cases just free cash, not big of course, but even few $ of free cash is great. Withdrawals took no more than 5 days for ewallets, and this is their only one bad thing. And with such long withdrawal i can't rate this casino more than 7 stars, but i suggest you to try this casino at least once,most likely you will be happy to play at this casino.

Worth avoiding.
I've played blackjack at most online casinos including the playtech version offered here. This has to have the worst odds I've ever seen. I've played five different times with £100 each time and approx eight out of every ten hands went in favour of the casino.
Terrible website, would advise against. As it is run by William Hill it is no great surprise...