Jackpot City Casino

Good choice of games. Very nice customer support ... UK based so they do not have to respect Canada do not bother rules (unsubscribe). All Thumbs Down Here,

They will haunt you forever. For years now still getting texts messages, emails, phone calls filling up my mailbox. Called and did unsubscribe 5 times in two years! and they are very nice people on phone... however the unwanted communication will not end!!
Do not use this casino they do not respect UNSUBSCRIBE.

There is an enormous selection of games, which is a huge plus. They also accept a lot of different deposit methods, which is important for Canadian players.
Finally, they offer a 100% match bonus on your first 4 deposits. However, this is only good for the first one. Read "dislikes" for why:

I lost my first $400 (+$400 bonus) pretty quickly as I found some of the games' payout rates were extremely low. That's ok, this can happen anywhere to anyone. What I found most annoying about this casino is that when I deposited my second $400, I received the $400 bonus but now I had to play through ok BOTH deposits!!! This seems ludicrous. Once I've lost my initial $400 + $400 bonus, my new deposit should only require play through for THAT deposit!

Good choice of games and when eventually verified quick payout time.

Constantly emailed as a "loyal" member offering "great" bonuses. As someone who was using the site on a regular basis I was rewarded with my bonuses attracting a wonderful 70x play through requirement. After talking to 2 different live chat staff, and being fed a string of different excuses as to why the play through increased from 50 to 70 I was left with the explanation that it is a computer generated increase. So basically for being a loyal member I was rewarded with a higher play through! AWESOME

I won $7300 on slots last week and they paid out in two sections this week.
Stunning support via chat and a personal email regarding my winnings. More casinos should look at their support and follow these amazing people. Also, tons of bonus offers every week. Nothing but praise for this site.

It's a bummer there is not more good games on this site, I'd spend even more time here if they had Netent games.

Customer service was AMAZING!!! They worked with me when sending in documents, I'd lost all my Photo ID, they were understanding and let it slide after I sent LOTS of supporting documents. They lady who was helping even sent a bottle of champagne to my house. Great People. (Thank You Sharon)
It Took me about a month to get all my documents in and 1 week later my winnings were in my bank account..... ($79,000+)

If anything... getting some RTG games to go with the Microgaming.

Had a great experience with Jackpot City. Was very luck to win >$30,000 playing Jurrasic Park Slots!
Being an online and international operation you're always a bit worried that you wont get paid if you win big but they contacted me early and consistently answered my questions! SWIFT transfer in <24hrs once payment was processed on their end. Thanks to Orpa and the team!

Paypal would've been a nice withdrawal option but can't complain given SWIFT worked so well!

Payouts. Roulette.
I started with a 50€ deposit, they gave 50€ bonus, so I started with 100. Then, by playing most European Roulette I got to almost 4000€. But, since I had to play a total of 50 times my bonus on games other than the Roulette, I blew 2500 on slots just to be able to withdraw the rest.
After I did that, I asked for a 1200€ withdrawal to my VISA card. At first I was questioning if they were actually going to pay me. And... today I finally received my deposit!! Really recommend this online casino!!!

Withdrawal requirements 50x bonus and roulette doesn't count. Payout time (almost 2 weeks). No paypal.

First day playing the casino nothing but trouble and time wasting money wasting, stay very clear very bad casino for Australian players, all players in general I just want it very clear n be understood and known, id hate for another player like myself who cannot afford to be scammed cheated out of money winnings bonus.
Advise all askgambler supporters to help put a stop to this scamming casino, there unfair to players from the get go, make u sign away all your rights before u can join n play, why would they need to do that? U ask yourself, because it puts all the rights and decisions in the hands of the casino and leaves nothing to fight for no legal rights to fight for u have no legs to stand on when any problem occurs,
Downloaded version has very bad server connection in games, I lost over 300gbp on avalon multiplayer due to game error!
Started playing betting high playing fast building my bonus up after about 20min solid building punching out $ to get my bonus up the game decides to not finish it last spin the reels just kept on spinning. The spin never stopped on my screen but by the casinos play review it checks out there was no issue! Thats a cop out there was a major issue I just downed a lot of cash in the hope I was going to hit the bonus round witch I 100% would have by the time my credits run out still had over 500gbp to play through I was going to down the lot to hit 99x bonus, that was my plan to hit the bonus an clean up and cash out fast.
So the reels just kept spinning on my last press,contacted support straight away even why my reels was still spinning away bonus doping by the second, the support chat pretty much said I was a lair my spin finished correctly and then continued telling me to go view the end result of the spin in my account.
Took 3 hours to get told I was a lair and that was the end results, I dont want my money back that is a cheep price to pay to find out your colors and intentions for players.
Other issue...
So before I deposited into the casino I wanted to be verified first, I wanted to lodge my docs before any withdraw cause I didn't want nothing slowing a withdraw down.
They refused to give me the information I wanted before a withdraw was issued! The casino will only give you the details u need to verify your account after you make a withdraw, 100% designed to slow u down an prolong the withdraw, the longer the withdraw is in your account the better chance the casino has of not paying you out bacause you cancel it u get bored n wanna play again its very spiteful of jack pot city casino and there not the only ones!
So finely I made my first and only withdraw, now im pending because my accounts not verified, I have to contact them for the information to verify my account, 48 hours later my documents still not accepted, they got accepted 3 days later, then my withdraw got sent to processing department and sits there for min of 24 to 48 hours,there it gets sent to another department to be sent issued n sent to your neteller account or bank card exc exc, absolutely rubbish how they treat you,
I think it was 5 or so days later I got sick of waiting and wanted to play again. boom there system worked got me to cancel my withdraw.
The end of the day I only lost 48 aussies dollas 24gbp so I dont care I just wanted to express what happen and how I got treated by jack pot city,still think its because I only deposited 24gbp to start with they really didnt like how I was winning so much so fast I truly believe whey watch your game play n trigger the glitch error, these absolutely nothing stopping them from interfering with your game play on there end I truly believe they do.
Not to mention there stupid leaving up system so unrealistic, all the games these casino offer are not owned by them, u can play all your fav games on most casinos now days.
Please help remove these casino types from online gaming, remove em from askgamberlers.
Askgamberlers please dont remove this, how are real genuine players going to get facts if you remove all the dirt on casinos like this one, u need to let the ppl decide the players not use not the casinos us the players the ppl who actually lose out on these casinos like this.

Jackpot City is in my top 3 and I've played the field.
I just checked my JP city account history from Jan 2015 to Nov 2016.
I only play slots and I've deposited $1104.00 and withdrawn $16200.00.
$15000.00 plus profit starting from mainly $50 deposits is a pretty good deal!

The casino has a 24-48 hour pending period before they'll even look at processing your withdrawal.
During this pending period the casino has a 'Reverse Withdrawal' option which I strongly disagree with as they do not offer a 'Lock Withdrawal' option. No other complaints!

Excellent wins, good bonuses, good communication and the design is great. Happy with this site

Very little to like about this casino. They harass you by phone to get you to play more.

They promised to match your first four deposits up to $1600, My first deposit was $20 and was matched, My second deposit was $20 dollars and NOT matched, I contacted " customer service ". They said they had no record from 5 days ago when I made the deposit. They said it just " fell away ". AVOID this casino!!!!

The only casino so far I can count on for fairness,and quick payouts. I play a lot of different casinos on slots, but always end up back at jackpot city because I no its genuine and trustworthy..

More game's would be good, but other than that its great like it is.

Latest casino that I've signed up with. This place is awesome!
I love the accents of the people that call me and offer me the promos. Also lots of fun games that keep me happily entertained. This place should have higher ratings in my opinion.

I'm having trouble finding where to submit my verification documents

Iv been playing jackpot city casino for 10 years I guess and Iv had wins and losses, Thiese casino slots are very entertaining most of the time.
Iv had losses of $300 or so and wins of around $30.000 Australian dollars just playing the slots. Iv had friends win a lot on here as well, 1 friend won over $250.000 on the slots in 1 night....I couldn't believe it!!!

The mobile gaming. Servers for jackpot city are a lot slower the the pc game severs....I find I have to play on my pc most of the time. As my iPad is to slow etc playing the mobile version.

Jackpot City is one of the latest casinos I joined. I did it after I saw an ad on AskGamblers of AskGamblers exclusive promotion that for 10€ I would get 80 spins on Mega Moolah slot. I've played it only a few times so I thought it was a great promotion for a very little deposit. I trusted them because they are powered by Microgaming software ad is a sister site to casinos I am a member of. I have to admit, I didn't like the fact that they had so many unresolved complaints.
I claimed the bonus from AskGamblers as it was an exclusive, then I signed up and made a 10€ deposit using Skrill. While I was depositing I was given option to deposit more to receive some extra credits but I didn't do that. After the deposit I noticed that I received match bonus immediately. I tried to open live chat, but for some reason it didn't work. So I downloaded the software and then contacted support. Needless to say that our conversation got me very disappointed. Support gave me multiple reasons why I wouldn't get the spins.
At first I was told my region wasn't available for that offer, I explained everything and sent the link and then I was told that the offer was invalid, after many more questions support told me that they don't work with AskGamblers affiliate, I mean, I got just ridiculous answers that didn't make any sense. And at last I was told that the 10€ bonus I received gave me an overall 20€ balance which meant I could play Mega Mooolah with it and it would be enough for 80 spins. If I had known that before, as it was explained very shady, I wouldn't have deposited there.
Since I still had money in my balance I started to play Immortal Romance with minimum stakes. I had a few 5oak winnings but my balance was going up and down. When it reached 0.60€ I received a pop up message which said I got an extra bonus added and I noticed that my balance was for 10€ higher. My playtime was quite short and I lost all balance. After that I spoke again with support and this time I had a conversation with other agent and he was completely opposite to the one I spoke before, he was kind, professional and answered to my questions about their promotions.
Overall I had unpleasant time at Jackpot City casino and I won't be making another deposit there. The casino lobby looked good but I think that support lacks professionalism and bonus wagering is too high, 50x bonus wager is a lot, especially for first deposit.

Good looking website and good looking downloadable client.

Unstable downloadable client. Poor Customer Service Skills in particular left hand not knowing what the right hand is doing, delay tactics, and a general bad feeling about this place.
Something just doesn't seem right the amount of spins it takes to get anything and spam bonus advertising stay right away.

A lot of games including progressive jackpot. Mostly Microgaming.

Bonus waging requirement is 50X; loading home page is very slow.

After some newer casinos on the next step was one that was founded in 1998. It is a Jackpot City casino which disposes with software from well-known and recognized Microgaming (Quickfire) and is licensed by the Gibraltar government and is part of a renowned group in the world of gambling called Belle Rock Entertainment. This group of casinos is in a world of fun known for its attractive promotions and a very safe environment during the game, especially with regard to transactions between accounts. They have a super-fast support which is another reason why I gained enormous confidence in the casino and their employees.
Casino has over 200 games, of which I have personally tried at least 30. I do not want to lie to you, most of the money I invested in those games that have huge jackpot prize of which is for me the undisputed game Mega Moolah with huge progressive jackpots. Here I tried all five versions of their roulette and I can say that I am on each of them made a profit on the French Roulette yesterday I was in profit of over 140 € after half an hour, I'll see if my luck will serve in the coming days when I plan to make another slightly bigger deposit of 400 €. This time, I will play another game with equally large jackpot and it's Major Millions, which plans to spend half the money.
Somewhere on the Internet I found the fact that their percentage of payments at the games is a respectable 97.4%, which puts them in a group of casinos with the highest ability to reach a significant gain. As for the option of deposits and payments that they have offered the following options: Neteller, Moneybookers, EziPay, Solo, Direct Bank Transfer, Paysafe Card, FirePay, Maestro, Ukash, Delta, Click2Pay, Visa, MasterCard, eCheck, ACH, InstaDebit, and UseMyBank. As far as my personal experience I have received payments through Neteller within 24 hours, usually after 12 hours of the application for transfer of money to my Neteller account. Excellent casino and a high rating for their professionalism.

So far so good. Won $4000 after a single $100 deposit. Got an email shortly after I decided to withdraw confirming the withdrawal. Got an email after the weekend congratulating me on my win which was nice.

The casino has asked me to provide proof of ID/residence which they claim is a regulatory requirement, in order to process my withdrawal, which I have since provided. No waiting on my deposit into my account. I did win $1400 at another casino last week and the money was credited back to my bank account on the following Monday after the weekend win, with no POI requirement.

Never win nothing... It's terrible... Deposit and deposit and nothing happens! If win you can't withdrawal because of bonus, so you still play until lost all.