Mr Green Casino

Games platform ok. That is all I can say that is positive. I have over 20 years experience of casinos as a vip and this is one of the worst I have encountered.

Ok so read this carefully:
1. The customer service here is shocking if like me you are a high roller and used to vip treatment. They simply don't care or have no freedom to offer decent rewards.
2. The bonuses are shocking and pathetic, no decent match bonuses, 35 x wagering, free spins with wagering attached to winnings.
3. No loyalty point scheme.
4. Charges on deposits,! 2.5 % on £100. this is sheer robbery and most top casinos don't have this.
5. I deposited and lost over £12000 here and got less than 1% bonus in return at 35 x wagering (other casinos offer well over 10%, closer to 20%).
6. Most importantly the customer service team does not care and do nothing to keep you. They just want your money
7. No video poker
8. Rude vip team.
9. Slow withdrawals with pending transactions.
THERE are many better casinos out there that care and respect their customers, In particular unibet and pokerstars.
AVOID!!!!!!!!

Most of the things are with high quality, nice dealer and games.

However, the verification for the account take so long to process and it makes me worry about the safety of my personal detail and money in my account since they temporarily closed my account duo to verification and I can't access to my account.

Good selection of games. Accepts PayPal. Nice look and feel.

Extremely poor turnaround times for account verification. (6 days and counting already) My recommendation to any new player would be to either.
A. Verify your account before playing.
B. Avoid playing altogether and use a casino with a professional attitude towards its customers.

I love the design. Very glossy and glam. Definite lux feeling whenever I log in. The bonuses are generous also!!

It does take a while to load on my laptop and heats up the mobile. And it no AUD$ availability.

I deem the best designed casino for now. A wide range of games and all the best providers on the market.

Not much of available payment platforms to be used.

Great casino, easy to navigate with a great choice of games.The withdrawal process is extremely fast and you never have to wait long for online help.

Although they always have plenty of promotions on the go they never do deposit bonuses which I find a bit disappointing and sometimes puts me off playing if another site has a better deal.

there is plenty of pre match and in play options and good odds in sportsbook

this is the only one betting website that actually charges for deposits what is just mad..
there was two bonuses that was due to be credited on my account and i have never received any of them. I was told it was my fault when i have contacted them. The customer service agent lacked basic knowledge as well.

Mr. Green casino uses Microgaming. I enjoyed playing their slots.

Mr. Green Casino allowed me to play on their site even though I am self excluded from all casinos using Microgaming.
I am very disappointed that there is a casino out there that does not respect self exclusion rules allowing gamblers to take the time to seek help.
I expect them to take this seriously and cancel the transactions. I intend to take this further if it is not resolved amicably as I seek to defend the rights of gamblers with addiction problem.

Fast support and easy to get swayed by them there trained to talk you into playing harder.

Lot of server problems and lag while playing there "promotions" have many screenshots of errors, Fees on deposit 2.5% adds up a lot especially for those from other countries, Do not take any of there "bonuses" or play there tournaments as the TCS surrounding the "free spins" you have to pay to win the spins. Why is the winnings counted as casino bonus credits!horrid Terms and conditions all together.
Careful what you say to the staff they will block your account even if you tell them you've "probably spent to much"(I hadn't I was just talking) when I asked if I could just go on holiday mode for two weeks they enticed me to keep talking so they had more reason to bar me. When all I asked for was a break from there casino as I wasn't well with horrid medication (Prozac didn't agree with me). I still had credit and free spins owed by them which guess I'll see if I can get in six months, much better options for casinos out there people!

Mr Green has lot of different slots to play. The customer service is friendly. They site has lot of green color I like green.

Ok I made some deposit, and win a few hundert bucks. Then I sent my document for verification. Days passed nothing was heard even after recontacting the support again. Finally I played some Thunderstruck 2. Played 800 Spins without any Scatter and just one win over x20. Very very fishy, especially when u just had a win and you are waiting for verification. I would not recommend anyone to play on this site

At first, it's a more honest company, and if you read ahead on the net, you'll find various positive reviews and where customer support actually is taking time and effort to answer as much as possible. Now at the end of the day, we all come around for some play and hopefully some good winnings. My trust in online slots was pretty much as good as zero after a debacle with Unibet. It is a worse company and I misbelieved that they where the ones representing the online casino business.
Well I was wrong. I made a nice jackpot today of over 9k with 100 free spins in a crazy bonus game I'd never imagined. I mean getting 25 spins with 4 symbols is already tough enough, esp. when your betting over € 20 a spin. My current withdrawal is on status pending (account ID 113674815) and I already send a few documents. Lets *hope* the withdrawal process is as easy as signup and deposits and all.

The (general) thing what bothers me the most are these many online casino's which have no verification upon signup or deposit. It's always a tricky question whether your withdrawal, documents and all are going to be accepted. As mentioned before I have a bad experience with other company's which offer a similar gaming experience but not as close as Mr Green.
I think it will be a good move for all online casino's to move the verification of documents already at signup rather then the option to deposit without any questions asked. I know it probably limits the amount of signups and people who do deposits without cashing out, but lets make it a better world here for all of us. :) It would be more honest just as a regular casino upon first visit, where verification and all is common daily practice.

This is definitely the best online casino I ever played in! To get started they give you a big welcome package, even though you make just a small deposit. There are many many games, live tables, poker and and and... The live chat support is very friendly and always tries to help you the best they can.
The best casino to win is mr green. If you are lucky and you want to withdraw -> everything works :D I mean this is in the meantime kind of rare that casinos withdraw your money without starting discussions about tons of documents and pictures and stuff. Here you send a withdrawal request and the next day the money is on your bank account (even on Saturday). At least it worked for me all good.

Just a little point. Some time ago I had a bonus with everyday freespins and somehow I could only play 5 out of 20 days or so. Made me a little sad but no problem -> those free spins have been worth nothing anyway.

Good game selection
Friendly staff
Clean, fast website

Deceptive bonus terms, very easy to trip up and cause headaches.
Not very helpful when theres a problem
Reel races very buggy
Upsetting as it had potential to be really good at this casino.

Most features are great, standard games, quick payouts are better than most gaming sites, apart from that, nothing special.

Beware, deposit charges are 2.5%,they don't tell you that, so deposit £100 and play with £97.5!!!!! Can't beat that for not even playing a game! And don't ask for any VIP treatment, no bonuses here! Apart from that, awfully nice people.....I'm sure. Better stick to Virginia games, no charges and VIP bonuses and loyalty points, have a nice day

Very proficient
I would firstly like to say that Mr Green has been one of the most proficient casinos online, in terms of withdrawals and the way sections of the casino games are structured.

Case Number: 01315979
Result of issue: Account blocked, Withdrawal of £200 pending
But the issue that I must address openly involves the verification process.
It started off when I decided to deposit money onto my MG account, from a bank account that wasn't previously used before. That transaction went through. But as I tried to withdraw using the first method I used on the website (paypal), they said it was unacceptable. Due to potential, criminal ventures such as money laundering. So I used the card previously deposited from, to withdrawal my winnings.
From then on there was a section of the account for document upload. This was for me to send specific evidence of my identification i.e passport among other things. Anything else otherwise would be rejected on the document upload webpages. And as my passport was expired I knew it would not be accepted. And so I contacted the customer support via email.
I told them my situation and they contacted the payments team for further consultation. The payments team had said they needed details of my cards (back to front) I used for my MG account. As well as proof of address, my paypal account, bank statement, identification (passport, birth certificate).
I would give them pictures of the cards from my 8megapixel phone and they say they were too blurry. They wanted proof that I'am in the U.K, via a government statement. I gave them a screenshot of my universal credit details which is on the official government website (and it shows). Which the payments team accepted. I gave them my passport and birth certificate and they accepted the birth certificate. They would say the front sides of the cards is ok but the back isn't. Then they needed the front sides of the cards again. I gave them photographs of the cards,but they wanted them in original copies. I gave them scanned original copies, they wanted original pictures. ?
Now as I try to log into my account to find out about my pending £200 withdrawal, it blocks me and says to contact customer support. I was expecting a reply from customer support on the outcome but did not receive it. So I had to call numerous times. And more or less, I was given the same answer - they are onto it.. And then the last worker said the payment team needed identification. If I had not called full stop I would not know this and would have to wait for more than a day. Two hours after the call and still no email reply.
Now I'am personally irritated as the people responsible which I assume is payments team, is not treating my case seriously. I can personally say I'm not a fraud. Someone within that department has to realize the gathering information given should conclude that I'am a British citizen with my own bank accounts. And assumptions of criminal activity is excessively thinking away from the evidence and logic of my case.
I should say customer support have been polite and emphatic through this time. There's only so much they can do which I understand entirely.
Its a shame. This issue should be resolved nonetheless .

+ Responsive and modern UI
+ Many free small promos (raffles - get tickets from your wagering, reel thrill - 5 players with highest score in 15min for a chosen slot game get free spins, free bet for accu..)
+ Friendly and responsible support
+ Has rtp

+ Casino games are limited (no video pokers)
+ Can't view your game history (so you dont know how much u spent on each game, dont know how many tickets you got for the raffles)->have to live chat
+ Can't see your balance details from the main screen (how much in cash, in bonus..)
+ Sports betting's market UI is badly classified (it is difficult to find your demanding market, have to scroll through a ton of odds to see the right one)
+ Match's info is cursory (only cards, offsides, number of attacks and shots showed)
+ Can't choose your favorite leagues, markets
+ No place to verify your account, wait till withdrawal and will be asked to send docs VIA EMAIL? which prolongs the process
->feels like a underconstructing newbie site

I've had nothing but the best treatment from Mr Green.. excellent professional staff that went out of their way to help me with any issues I've ever had. I strongly suggest this site to anyone.
All an all a fun and good experience.. Thanx again guys.

Definitely one of my favorite casino options due to large variety of slots, amazing interface-graphics and user experience.
Regarding to payments the fees are a little bit high enough. With more bonuses and promotions you will be number one by far!

I thought I'd play mr green after noticing there was a number of games that I enjoy playing. I deposited $50 aud & had a really good run but unfortunately lost it all. I decided to deposit another $30 aud & it got quite low, then it just went up & up & up to a lovely amount of €4500 euro ($5900aud). It's the best win I've ever had although I then started to have concerns as to weather the withdrawal would be approved & if it would take a long time due to me being in Australia.
I proceeded to withdraw & it had no problems. The thing I'm most impressed with is that as soon as mr green verified my I'd, the money was in my skrill acc within 4hrs. I then only had to wait 2-5 business days for it to be in my bank acc. I'm so impressed with how fast everything was processed from the time I hit withdraw to the time I had the money in my bank. Highly recommend this site. :)

Nice site clean layout, Fun games and great selection ..

alot of the other reviews my only grudge is that they do not offer alot of bonuses.. Can go months without one sometimes..
Apart from this I cannot complain.