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Prism Casino

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Prism Casino is an online casino with a clean theme and user-friendly interface. Although they were once blacklisted for being part of the slow-paying Virtual Group, they have resolved and paid out the vast majority of complaints lodged against them. They are powered by RTG, one of the largest software platforms in the industry. 

No Longer Blacklisted

Prism Casino is part of the Virtual Group of RTG casinos. This group has a long history in the AskGamblers blacklist due to very slow payments to players, with some payments taking over a year to be processed. However, Prism Casino has appeared to put this in their past, and players who have filed complaints are getting paid rapidly. For this reason, they have been removed from our blacklist.


The slot selection at Prism Casino is undoubtedly one of the largest around. They offer nearly 100 different games for you to choose from, the majority of which are bonus-filled five-reel video slots. Each of these games has a vibrant theme and plenty of unique winning opportunities. Among the most popular are Pay Dirt! slot, Cleopatra's Gold slot, Rain Dance slot, Achilles slot, and Bulls and Bears slot. Prism Casino also offers three-reel slots for players looking for a more traditional gaming experience.

Table game players have a good assortment to enjoy as well. Prism Casino contains several blackjack and roulette games for every kind of player, such as Pontoon and French Roulette in single- and multi-player modes. The other games include sic bo, baccarat, red dog, war, Vegas Three Card Rummy, Caribbean Draw Poker, and pai gow poker, among others.

The video poker variety at Prism Casino is one of the largest in the industry. They offer both single-hand and multi-hand games with a large number of variants in each. Choose traditional varieties like Jacks or Better, Deuces Wild, Joker Poker, and Tens or Better, or try something a little different like Double Double Jackpot, Mystery Bonus, and Pick 'em Poker.


If you ever need a question answered or a problem resolved, Prism Casino has a team of support professionals to get you the help you need quickly. For the fastest response time, we recommend using their 24/7 live chat function. You can also call them through a toll-free US number, or send them an email and expect a response within 24 hours.

Security and Fairness

Everyone deserves to know that their details are kept safe. For this reason, Prism Casino outlines their security measures on their website. Their system includes 128-bit SSL encryption, the industry standard for obscuring sensitive data from cyber criminals.

Prism Casino has taken the time to have their games independently audited by TST, a firm that uses rigorous algorithms to test random number generators. As shown by the TST logo on the Prism Casino website, the firm has found that Prism Casino offers a fair game.

  • Full selection of slots and games from RTG
  • 24/7 support available through live chat, US phone, and email
  • Proven fair by TST
  • No full third-party audit certificate available for viewing
  • Instant play version has limited game selection

Prism Casino Reviews (11)

User Miracleman8888 time 11.07.2017 00:15

Absolutely Nothing... A nightmare from beginning to end.

Geez... where do I start with Prism Casino.. I made a $30 dollar deposit, won it up to 700 and withdrew 650... they said there would be delays and their behind on their withdrawals so I could expect to get my money by check in 2 MONTHS!!! I wait I wait I wait, 2 months roll around and I TRY to contact their online live chat which is about damn near impossible to do... It took me almost 5 solid days of trying to reach them at different times throughout the day and night to get a hold of someone. Don't even bother trying to call them...They told me they never received my documents necessary for withdrawal!! I sent them 5 times!
Mad, but with no choice I send the documents again. They keep saying they're not getting it. So finally I have to call their number about 20 times a day for 3 days to get some British sounding guy to answer he told me they didnt receive any documents!!!!! I was beyond furious and told him dude! Look up my damn email account and find the 13 emails I sent with my documents.. during that very call he says ok I found them. It's going to be expedited and should be sent out in the next 15 business days.. I wait and wait, try to contact their almost non existent customer service... which is by now just a little bit easier to get into contact with.
At this point 3 months into my withdrawal request. I talk to their online chat and he tells me that they do not send checks to the state I live in!!!!!!! After all of that time!!! They couldn't send checks to my state and they knew it!!! They said you can do a wire transfer and I filled out all of the info and submitted it (this time they said it was going to be expedited again and to check back next Wednesday or Friday when they process payments. I waited til the next week... Takes a while to get a hold of live chat and when I do, they say they cannot send to credit unions!!!! WTF.THEN, this terribly managed site and their rep. tell me that I can request a check!! I EXPLODED! They weren't keeping any notes on me about my ordeal. I called them, which this time took more than a 2 days and I had to reach them at some real obscure timing window. Seemed like their is a bout a 3 hr window to call them.I finally got a hold of a manager who said the only thing they could do was a bitcoin withdrawal... At that time Bitcoin was new to me and I had to go through a lot of verification to get that account open. The manager told me to ask for her personally and she told me the days she worked and hours so their was some relief in that... I finally got my money after about 5 months... the headache and time I spent trying to get my money was nowhere near worth it. They really couldn't run that online casino anymore poorly than they are right now.

User marisakelly time 28.06.2017 01:09

I won a jackpot and was told that it was not valid and they took back my winnings. I played again added funds using my players reward card and again they took my winnings claiming that it was won using a double promotion. They did not even refund my deposit or what was in my account prior. Twice they have took my money and my winnings so I'm done playing through this casino.

User BMHM time 22.02.2017 00:59

Games, that is about all I have to say that is good at this point.

That they don't reply to my emails, they don't answer the phone nor was I able to reach them on chat. I can already see how my withdrawal is going to go, nowhere!!! I see why they were blacklisted and why all the negative reviews, don't let them fool you, nothing has gotten any better there and they should still be blacklisted. Never had such a bad experience at an online casino, they just don't care. Not sure how they are still operating with the lack of customer care and support, because there is none.

User Doll S. time 30.12.2015 01:10

Hi!I played Prism with the bonus money! I played enough to repay the part owed to Prism and won $100.It took approximately 40 days, but they did pay.They Paid! less a wiring fee,(unmentioned) and not without request for me to play more before I received my winnings.I think this would be normal because it is a casino and they want you to play - so why not play with the winnings.I was just determine to complete one transaction before beginning any others. They did pay less 20% of winning.So that is good - it is just that - that was not mentioned and it felt like a "cheat" of the they could improve communication so the customer is aware.Otherwise - THEY PAY!

User Wolbolletje time 16.08.2015 00:53

Cheating, blackjack game was literately taken over by casino after asking about withdrawal of my balance, casino placed bets for me and busted me in a blackjack game.
Weirdest thing I have seen in my long online casino history.... Customer. Rep clearly knew about it because he didn't even checked it out and left the chat.....
This is a casino that steals your real money if you happen to win more than they would like.

User spacecat time 30.04.2014 00:03

I wanted to share with you my experience Prism casino. I am a member of Prism casino for more than a year. I registered there, when I was searching new RTG casino. And at that time they offered a good sign up bonus, but I don't remember anymore. It is one of my least favourite casinos, because the few times I did play there and won good money, I had many problems with the withdrawal.
The last time I visited this casino was one month ago. I thought that maybe something has changed and decided to give them minimum deposit, which by the way, is 10 euros and try to win at black jack. I feel very comfy at that game and usually win good money, so why not? I deposit and started to play. I placed 1 euro bets and lost 6 timesin a row. I thought oh well maybe this just isn't my casino after all, but still didn't give up. And I put my last bet there and bet all my money- euros and fortunately I finally got lucky and won with black jack combination. I placed 2 more 6 eur bets and won too, so I had like 25 euros in my account. I don't know why but I have a bad feeling about this casino. I wanted to withdraw this money because I knew if I continue, I will lose.
To withdraw, you have to send copy of your identity card. I had withdrawn from them before, but they asked me to send my identity paper again. I did it, but nothing happened, no one answered me. A week later I still hadn't got my winnings, so I contacted their support. They said that they didn't receive anything from me. I was really angry, sent my identity copy again and an unhappy email about their services. Two days later I got my money. From my experience, this casino brings me headaches and after this I will not go back.

User Sup3rma17 time 28.08.2013 01:14

Before I create my review on Prism Casino I would just like to say casinoian I never thought of it that way, make chargebacks to get back at them, don't know if that would work though. Anyways, my review for Prism casino ended with more questions due for some answers. I was left with no cash after I spend some serious time with Prism casino's 300% match bonus. How fortunate that they would not include Blackjack into this bonus, only just the three games slots, keno and scratchcards. All this reminds me of the days back where I was playing on Club Gold, before I had the impression that they were the "real deal". The questions I was left with were,"Can you win on this Real Time Gaming casino?", "Has anyone ever made a cashout?" and "Was I as a new player a fool to try a casino that hid it's bad reputation?". The answer for the final question is a no because a new brand player or new player in general cannot expecting anything except for winnings and simple as that.
For the support system they easily discuss how they are they treat players as if they were the warden of a prison while we players are the victims behind iron bars or better yet mixing vinegar with sodium bicarbonate they can badly react to players. What happened to my old Prism account after I played through my cash of $42 with my $126 bonus they closed my account. I asked them why it's locked, I have yet heard back from the longest time and still counting. The uncomfortable silence has driven me to walk away, shaking my head.
I must ask all of you this question, "Would you come back to a once blacklisted casino knowing they are "now" being made reputable or would you stake your deposit to a safer more trusted casino some place else?".

User 123bagi time 10.07.2013 00:16

I have played at Prism Casino. I paid $ 50. The game was short and did not make fun. Then I once again paid up and continued to play $ 50. The balance of rose and rose to $ 2,400. I have continued to play until my balance was at $ 1,800. And since I applied for the payout. For 4 weeks, I'm waiting for that money. I get no email to reply.

User Icymod time 14.03.2013 01:15

Prism casino had persuaded me into going through their no deposit bonus in the past. This was of course before facts and opinions started forming around them with negativity. During my bonus hunting days I came across this $75 Free Chip for a reasonable 30x wagering playthrough. I realized in order to make this free chip happen I had to register my personal details through a link or affiliate website. Otherwise this free chip would become invalid when trying to redeem the relevant code on their cashier page. This happened many times to me before all because I did not "register through something". The maximum cashout was set at $75 or 1x the value of the free chip. I did what any player would do before making a deposit on such a new and unexplored Real Time Gaming casino, take up free chips or no deposit bonus.
While having my run for this bonus and a feeling of excitement I opened up some Real Series Video slots as the rules under the coupon state video slots, scratchcards and Keno were the only games available to contribute to the wagering requirements. Other games were needed to be avoided in order to complete playthrough. Prism casino were also the type of casino that will prevent cashouts from happening before or in the process of a free chip and they will suggest if games that were restricted were played they will void all winnings. A nightmare for every player to encounter should something like that would arise. First game in line for me to play on is Golden Retriever, a 20 Paylines video slot that is almost like taking K9 Capers (Microgaming video slot) for a ride but in a RTG perspective! In Golden Retriever I only hit one free spins feature where 10 Free Spins are given and a prize pool given. For every time I got a winning combination the wins would go towards the prize pool. Wild Golden Retrievers that double my prize help increase my wins towards this prize pool.
Once after the Free spins are done the Golden Retriever digs up a bone that gives a multiplier up to 20x your accumulated win on the prize pool. My wins were $6.80 with a dug up bone multiplier of 5x so $6.80 x 5x = $34. Not too bad for a bet of $1. In the end after playing only on this video slot (I should of changed games) and after an hour in, my balance was poured quickly down the drain (lost my entire balance) where my hands tried to reach in and grab it before it got lost entirely. I tried but could not grab it fast enough. Now as I tried to visit this past experience of a casino it seems that players from my country are not accepted anymore. Well no biggie! I did not like the outcome that came from Prism anyways. Part of it was my fault for staying only in one video slot. I was way into this video slot. I couln't help but keep feeding this golden canine.

User scyan time 25.01.2013 00:22

Prism Casino is Real Time Gaming powered software. I was quite happy when I found this casino. My boyfriend was just as pleased as I was. They offered lots of no deposit coupons. But that was before I knew more about them. Prism casino belongs to a group of casino’s called the Virtual Casino group. Prism has sister casino’s such as Cool Cat, Club Player, Party City and the list goes on.
You will notice that when you register with them that you will receive promotional emails from their sister casino’s promoting them as well in your email inbox.
Although I have deposited into the sister casino’s before I read on the world wide web about them. I would not recommend depositing into this casino as when you do send through your verification documents. From my personal experience. I was asked for the same documentation over 3 times. But not only with Prism casino.When I opened Prism’s sister casino’s software they too also asked for the same documentation over 3 times – of which I didn’t even send to them.
I did not successfully cash out my winnings. The amount was taken away from my casino balance. This is exactly this kind of thing that really make players fear online gambling. Why, because when you do win. You can’t cashout your winnings because of some kind of “rubbish” the support team feeds you.
I was sent round in circles with the verification documents. This casino was uninstalled off my machine today as well as ALL its sister casinos. My next thing of on my list of things to do is to unsubscribe from all the emails that I receive from this group.
I would proceed with caution. If you, as a player have successfully cashed out from this casino. Well good for you.
I love online gambling. To win in a casino is hard enough. To have the actual casino take away your winnings or you send around in circles to cash out your winnings is really just ugly and mean.
So – you might have won a bit. But the next question is- will you win with the cashout is the next bridge you have to cross? To avoid all of this I’d rather not play there and stress myself out for nothing.

User casinoian87 time 15.04.2012 00:12

I’m about to write about 10 reviews, maybe more,and there all going to be identical, if I wrote anything different, other than the name of the casino I would be lying.What I am going to be doing is putting out a Public Service Announcement on these RTG “Clone Cons”, the ones that all have their time of the month where they email you free chips, knowing full well, that you can’t use more than two in a row, and that they hope you win big so you have to deposit to get it out, because they know that they will find, re-word, create or say you did but you didn’t violate the terms and conditions.I have hit a twelve thousand dollar slot spin on the slot, where the dolphin is the multiplier, and three yachts gives you free spins, and there’ amultiplier fish during the free spins, and I hit the best possible hand, with the most possible multipliers, and the multiplier fish, multiplying as much as multiplier fish as I like to call him / her could multiply, at one of these RTG clone casinos, and an Ten Thousand plus dollar, fifty two handed Flopped Royal Flush,and got that over eleven grand. Basically if I was in Vegas, or Atlantic City or a LEGITIMATE ONLINE CASINO I would have been paid, granted with tax in Vegas, and Atlantic City.
I was told by a friend of mine, that his ex-boss, ex because he is in federal prison, he took the level of scamming people to the ultimate level, he would set up small mobile offices, get people to deposit money, never deposit it, and move every few weeks to a month, and they renamed themselves.The way they got so much money was by offering such low fees, and high returns, all around positive incentives. RTG comes out with a group of 3-4 casinos every month, and if they say it’s to keep up with demand that’s a load of crap.Their smart, they know people will deposit enough so they can profit, and keep moving, changing names, offering free chips 3x a month or more, ridiculous match offers, because it’s not like there regulated by the SEC, NFA, or CFTC (investment regulatory bodies), no they are in some third world country, not taking enough to make people lose their life savings, but enough to pay 8 people to run support, in a cheap rented out office space, until enough bad press is out, then they rename.To be honest it’s a brilliant scam, and this casino is certainly one of them, I’m surea handfulof people got paid at first, to make a name for themselves, but I’ve read and experienced nothing but bad things about these kind of casinos.My $23,000 I had won at these casinos, somehow was a violation of the rules, and was called play money, so this exact review will be placed on all of those casinos, and I suggest all you do is play, play money that’s it.Since this is a Public Service I’m doing let me clarify some things.
From the RTG T&C:
All Bets are Final: Gaming at our casino is lawful in the jurisdiction in which we are located. Once you visit our casino and place a bet with us, the bet is irrevocable and you cannot undo or "charge back" the transaction. You cannot get your stake money back if you lose your bet.
**If they lie about the slightest thing, or screw you over on $.01, not only is a chargeback necessary but should easily be won, FYI save any conversations such as promises of bonuses, I did this on a casino and won, I’m waiting 1 more month till my limit gets increased on my credit card then I am going to do it on another website that lied to me****
The Player hereby accepts that Casino reserves its right to limit and/or refuse the Player's wagers. In the event of any dispute regarding a wager or winnings, the decision of Casino shall be final and binding.
***This means they have the power and will use it to not ever pay you.****
The Casino game server had been checked by a third party accounting firm and was found to supply fare odds and to comply with the laws and the regulations of Costa Rica.
***All they had to do was pay a crack head $10 to have an “accounting firm” started under his name, you can do this on for under 100-$250 and make it look on paper 100% legal***
My suggestion if it isn’t in the club world, All Star Slots, Grande Vegas, High Noon, Manhattan Slots, Cherry Red, or in that ranking for RTG sites use it for play money, or the free chip, just remember, at the end of the day, you have probably deposited more than your withdrawing so if they don’t feel like paying you $300, chargeback the $1000 you’ve spent, because not only do you actually win for once, but the more chargebacks a Merchant has the more expensive it is for them to accept credit cards, eventually large sums of money are held by their processing company to cover charge backs, and if its frequent enough they won’t be able to accept credit cards, so instead of saying how crappy this casino is, I’m telling you all a way to shut them down, if they shot you down. For all who think it’s a big process it’s a simple phone call to the credit card company, you tell them all of the charges, you say they used false advertising, deceitful tactics, and didn’t provide the service you paid for.
I tell you right now your credit card company doesn’t give a f**K about a T&C and NEVER EVER sign receipts for your deposits if its asked randomly, meaning any time after a week from the deposit.I know a lot about scams, credit cards, Processor Companies, and boiler rooms, and this is the manual on how to sniff one out and take it down. This review is going on every casino that has been doing this kind of crap to people